Globbing LLC
Customer Acquisition Team Lead
Yerevan May 18
Job description
40 views
Office-based
Full-time
Senior
We are looking for a Customer Acquisition Team Lead to drive customer growth initiatives, improve conversion performance, and accelerate revenue growth. This role combines team leadership, sales execution, and growth strategy, with a focus on achieving acquisition targets, optimizing team performance, identifying opportunities to enhance customer engagement, and driving sustainable business growth.The ideal candidate is data-driven, customer-focused, and experienced in managing teams in fast-paced environments.
Requirements
- Develop and execute strategies to drive customer acquisition, sales growth, and revenue expansion
- Convert leads into active customers by improving conversion rates and optimizing the customer journey
- Identify new customer segments, market opportunities, and growth channels
- Improve customer retention, engagement, and repeat usage through targeted initiatives
- Lead, coach, motivate, and support team members to achieve individual and team goals
- Set performance targets (KPIs), conduct regular performance reviews, and provide constructive feedback
- Monitor daily, weekly, and monthly performance metrics; analyze sales data, customer behavior, and conversion funnels; prepare reports and forecasts
- Collaborate closely with Marketing, Customer Support, Product and Operations teams to align growth initiatives and improve overall customer experience
- Drive and support campaigns aimed at increasing customer acquisition, engagement, and retention
- Develop, optimize, and standardize sales processes and workflows to improve efficiency and scalability
- Implement best practices, automation tools, and performance improvements where applicable
- Continuously enhance the customer experience throughout the acquisition and retention journey
- Identify operational gaps and recommend initiatives to improve team productivity and business performance
Responsibilities
- Bachelor’s degree in Business Administration, Marketing, Sales, Economics, Management or a related field is preferred
- 5+ years of professional experience in sales, customer acquisition, or growth-focused roles, preferably within B2C environments, including e-commerce, retail, or related industries
- Previous experience in team leadership and performance management
Skills & Competencies
- Strong leadership and team management skills with the ability to motivate, coach, and develop team members
- Excellent communication and interpersonal skills
- Strong understanding of sales funnels, customer journeys, and retention strategies
- Ability to analyze sales performance, customer behavior, and KPIs to make data-driven decisions
- Experience with performance management, target setting, and forecasting
- Strong problem-solving and decision-making abilities
- Ability to identify growth opportunities and optimize processes
- Good analytical skills with proficiency in Excel / Google Sheets and reporting tools
- Collaborative mindset with experience working cross-functionally with Marketing, Customer Support, and Operations teams
- Results-oriented with strong ownership and accountability
- Adaptability and willingness to implement new tools, automation, and best practices
Specialty
Customer Success
Business Development
Sales
Required skills
B2B sales
B2C sales
Sales strategy
Not sure if you should apply?
Many people don't apply because they're not 100% qualified, If you match at least 60% of the requirements, we encourage you to apply. 🙌
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Globbing LLC
Transportation & Logistics
Globbing is an international corporation uniting 12 countries. Currently, the company operates in Armenia, Kazakhstan, Uzbekistan, Kuwait and carries out deliveries from 8 countries. It is constantly on the path to global expansion. The world-famous ABC News and NBC News recognized the brand as a mega-successful startup.
Size
201-500