Աշխատանքի նկարագրություն
We are looking for a Customer Acquisition Team Lead to drive customer growth initiatives, improve conversion performance, and accelerate revenue growth. This role combines team leadership, sales execution, and growth strategy, with a focus on achieving acquisition targets, optimizing team performance, identifying opportunities to enhance customer engagement, and driving sustainable business growth.The ideal candidate is data-driven, customer-focused, and experienced in managing teams in fast-paced environments.
Պահանջներ
- Develop and execute strategies to drive customer acquisition, sales growth, and revenue expansion
- Convert leads into active customers by improving conversion rates and optimizing the customer journey
- Identify new customer segments, market opportunities, and growth channels
- Improve customer retention, engagement, and repeat usage through targeted initiatives
- Lead, coach, motivate, and support team members to achieve individual and team goals
- Set performance targets (KPIs), conduct regular performance reviews, and provide constructive feedback
- Monitor daily, weekly, and monthly performance metrics; analyze sales data, customer behavior, and conversion funnels; prepare reports and forecasts
- Collaborate closely with Marketing, Customer Support, Product and Operations teams to align growth initiatives and improve overall customer experience
- Drive and support campaigns aimed at increasing customer acquisition, engagement, and retention
- Develop, optimize, and standardize sales processes and workflows to improve efficiency and scalability
- Implement best practices, automation tools, and performance improvements where applicable
- Continuously enhance the customer experience throughout the acquisition and retention journey
- Identify operational gaps and recommend initiatives to improve team productivity and business performance
Պարտականություններ
- Bachelor’s degree in Business Administration, Marketing, Sales, Economics, Management or a related field is preferred
- 5+ years of professional experience in sales, customer acquisition, or growth-focused roles, preferably within B2C environments, including e-commerce, retail, or related industries
- Previous experience in team leadership and performance management
Skills & Competencies
- Strong leadership and team management skills with the ability to motivate, coach, and develop team members
- Excellent communication and interpersonal skills
- Strong understanding of sales funnels, customer journeys, and retention strategies
- Ability to analyze sales performance, customer behavior, and KPIs to make data-driven decisions
- Experience with performance management, target setting, and forecasting
- Strong problem-solving and decision-making abilities
- Ability to identify growth opportunities and optimize processes
- Good analytical skills with proficiency in Excel / Google Sheets and reporting tools
- Collaborative mindset with experience working cross-functionally with Marketing, Customer Support, and Operations teams
- Results-oriented with strong ownership and accountability
- Adaptability and willingness to implement new tools, automation, and best practices
Հմտություններ և փորձառություն
Պահանջվող հմտություններ
- B2B վաճառք
- B2C վաճառք
- Վաճառքի ռազմավարություն
Մասնագիտացում
- Հաճախորդի հաջողություն
- Բիզնեսի զարգացում
- Վաճառք
