Guest Relation Manager

Category
Customer Support
Employment type
Full-time
Remote
Office-based
Hybrid
Work level
Middle
Senior
Location
Yerevan

Job description

We are looking for an outstanding Guest Relations Manager who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.

Requirements

  • We are looking for an outstanding Guest Relations Manager who is passionate about turning moments into memories for our guests and ensuring that they have an excepCoordinate and manage communication between guests and staff
  • Handle the arrival and departure of guests
  • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
  • Assign tasks appropriately and implement control schedule daily
  • Appraise team’s performance and produce reports
  • Implement plans to improve customer satisfaction
  • Inform guests about updates of services

Responsibilities

  • At least 2 year of working experience in the Hospitality Department
  • Excellent customer service skills
  • Great leadership skills
  • Knowledge of CRM systems
  • Knowledge of Armenian, English and Russian languages;
  • Excellent organizational and time-management skills

Specialty

Customer Support Representative
Customer Service Manager

Required skills

Multitasking
Support
Not sure if you should apply?
Many people don’t apply because they’re not 100% qualified, If you match at least 60% of the requirements, we encourage you to apply. 🙌
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Ի՞նչ ենք մենք անում Ջելիֆիշը փոխում է մեր իրականության սպասարկման ստանդարտները, վերացնում արձակուրդներին՝ Հայաստանից դուրս մեկնելու անհրաժեշտությունը: Ջելիֆիշը երաժշտությամբ պատմում է մշակույթների մասին, մատուցում է աշխարհի համերը իր խոհանոցով ու պարզապես կիսվում է երջանկության իր բանաձևով:
Size
51-200
Type
Public sector

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