AeroDynamics
Technical Support Engineer
Yerevan February 19
Job description
25 views
Office-based
Full-time
Middle
Senior
We are seeking a Technical Support Engineer to act as the primary technical bridge between our customers and our internal development teams. This role requires a mandatory engineering background to accurately diagnose issues and effectively manage the flow of technical complaints. The successful candidate will troubleshoot issues, assign tasks to the right engineering specialists, and ensure customers are kept informed throughout the resolution process.
Requirements
- Technical Diagnosis: Use your engineering expertise to investigate and solve complex technical issues reported by customers.
- Complaint Coordination: Evaluate incoming complaints and route them to the correct engineering department based on the technical root cause.
- Communication Link: Act as the professional liaison between the customer and the technical team, translating complex updates into clear, actionable information.
- Status Management: Maintain and update the internal tracking system to ensure the status of every issue is accurate and visible to all stakeholders.
- Escalation Tracking: Monitor the progress of assigned tasks to ensure engineering teams meet deadlines and customer expectations.
Responsibilities
- Education (Mandatory): A Bachelor’s degree in Engineering (Computer, Electrical, Mechanical, or related field).
- Technical Proficiency: Ability to understand complex systems and read technical documentation.
- Operational Excellence: Strong organizational skills to manage multiple tickets and coordinate between various departments.
- Communication: Excellent written and verbal skills for high-level professional interactions.
- Experience: Prior experience in a technical support, maintenance or engineering coordination role is highly preferred.
Specialty
Equipment Maintenance Engineer
Mechanic
Electrician
Required skills
Technical & Mechanical Aptitude
Machine Operation & Maintenance
Production & Assembly Operations
Quality Control & Inspection
Benefits
Health Insurance
Education/professional development Reimbursement
Corporate Gym
Not sure if you should apply?
Many people don't apply because they're not 100% qualified, If you match at least 60% of the requirements, we encourage you to apply. 🙌
Share this job on your social media platform!
1 / 0
Item 1 of 1
AeroDynamics
Software & IT Services
Aerodynamics is a fast-growing company engaged in the research and development, design, integration, production, and operation of innovative products, systems, and services. The company is led by an experienced team that serves as a key foundation for advancing innovation.
Size
201-500