Hayasa Hospitality Group
Front Office Manager
Yerevan November 21
Job description
1105 views
Office-based
Full-time
Senior
Lead
Executive
Hayasa Hospitality Group is expanding and, ahead of launching a new project, we are opening an exciting career opportunity.
If you are ready to lead, deliver exceptional service and become a key member of a growing hospitality brand, this role may be the next step in your career.
Requirements
- Minimum 2 years of experience in Front Office (supervisory or managerial role).
- Fluency in Armenian and English/Russian.
- Strong leadership, problem-solving and organizational skills.
- Commercial awareness and sales-oriented mindset.
- High sense of responsibility, initiative and flexibility.
- Knowledge of Triosoft PMS is a plus․
Responsibilities
- Oversee the entire Front Office operations while maintaining high service standards.
- Participate in the selection of front office personnel. Recruit, manage, train and develop the Front Office team.
- Plan work schedules, set departmental objectives, policies and procedures.
- Monitor guest satisfaction levels and ensure continuous improvement.
- Ensure VIP and regular guests receive personalized and attentive service.
- Maximize room occupancy and apply up-selling techniques to promote services.
- Maintain team discipline, appearance and service standards.
- Ensure effective communication and cooperation with all hotel departments.
- Conduct team meetings, prepare reports and maintain documentation.
- Ensure compliance with safety, fire and health regulations.
- Support other departments whenever necessary.
Specialty
Front of House
Receptionist
Required skills
Triosoft
Language degree
Preferred skills
Trello
Hospitality Management Degree
Benefits
Free tasty and healthy lunch
Training & development opportunities
Team Member Hotel Rates
Paid Birthday- off
Refer-a-friend Bonus
Competitive base salary
Not sure if you should apply?
Many people don't apply because they're not 100% qualified, If you match at least 60% of the requirements, we encourage you to apply. 🙌
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Hayasa Hospitality Group
Recreation & Travel
Mission
We provide top-quality accommodation and exceptional service, showcasing Armenia’s cultural heritage and natural beauty while exceeding our guests’ expectations.
Size
51-200
