Job description
MAQOOR is seeking a motivated and customer-focused Call Center Specialist to join our growing team. This role is responsible for handling inbound and outbound calls, providing accurate information about our services, and ensuring a high level of customer satisfaction. The ideal candidate will serve as a key communication link between the company and its clients, helping to resolve inquiries, understand customer needs, and recommend appropriate solutions. By delivering professional, friendly, and efficient service, the Call Center Specialist will contribute directly to MAQOOR’s premium brand reputation and customer loyalty. This position offers an opportunity to grow within a dynamic service-oriented environment and play an important role in enhancing the overall customer experience.
Requirements
- Proven experience in customer service, call center, or client support roles is preferred.
- Excellent verbal communication skills and clear, confident speaking manner.
- Strong listening and problem-solving abilities.
- Ability to remain calm, polite, and professional in challenging situations.
- High level of responsibility, punctuality, and attention to detail.
- Basic computer skills and ability to work with CRM or internal systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-oriented mindset with a strong focus on service quality.
- Fluency in Armenian i Russian and English is a must have.
- Willingness to learn company services, processes, and quality standards.
- Team-oriented attitude with the ability to work independently when needed.
Responsibilities
- Handle incoming customer calls professionally, ensuring fast, polite, and solution-oriented communication.
- Provide clear guidance on services, pricing, order status, and delivery options.
- Manage customer inquiries, complaints, and special requests with care and efficiency.
- Proactively follow up with clients to confirm satisfaction and resolve pending issues.
- Support sales through service recommendations, upgrades, and seasonal offers when appropriate.
- Accurately record customer interactions and order details in the internal system.
- Coordinate with operations, delivery, and production teams to ensure smooth service execution.
- Monitor service quality and report recurring issues or improvement opportunities.
- Maintain confidentiality and professionalism in all customer communications.
- Contribute to continuous improvement of customer experience processes.
Skills & expertise
Required skills
- Support
- Russian
- Service
- Sales/service experience
Preferred skills
- Customer Survey
Specialty
- Call Center Agent
- Customer Service Representative
- Customer Support Manager
- Customer Support Representative
Benefits
- Annual Salary Review
- Team Building And Corporate Events
- Performance-based Bonuses
