Job description
We are looking for an experienced Customer Success Specialist who will work directly with our English-speaking customers all over the world.
Main responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
Requirements
- Proven customer support experience in the tech industry
- Excellent written and verbal knowledge of English
- The flexibility to work according to US hours
- Excellent problem-solving skills
- A positive attitude and the ability to build relationships with clients
All interested candidates are welcome to apply by sending their CVs to
Responsibilities
- Respond to customer queries via email and chat
- Provide detailed information about the products
- Listen to customer issues and provide adequate solutions
- Keep a record of customers and follow up with them on a timely basis for a better customer experience
- Maintain a good relationship between customers and the company
- Communicate effectively with the IT team.
Skills & expertise
Required skills
- Flexibility
- Problem-solving Skills
- Positive attitude
Specialty
- Customer Success Manager
- Customer Support Representative
- Customer Service Representative
Benefits
- Flexible Working Schedule
- Training Package
- Stock Options
- Reward Systems
