Job description
We’re looking for a Senior Membership Success Manager to elevate our member experience, lead engagement strategies, and strengthen our growing community of tech leaders, startups, and innovation partners.
Requirements
- 5+ years of experience in community management, membership development, or stakeholder engagement
- Strong relationship-building and communication skills in both Armenian and English
- Experience managing high-impact events or ecosystem programs
- Familiarity with Armenia’s tech sector and global innovation trends
- Strategic thinking with hands-on execution skills
- Knowledge of CRM systems, Mailchimp (or similar), and data-informed decision-making
- Bachelor’s degree required; Master’s preferred
Responsibilities
- Lead strategic programs that boost member satisfaction, collaboration, and retention
- Drive onboarding of new members—startups, corporates, and partners
- Oversee member-focused events, including key roles in DigiTec and other flagship programs
- Launch tailored communications (newsletters, updates) that keep members informed and involved
- Collect and analyze feedback to shape UATE services and policy priorities
- Present actionable insights and recommendations to leadership
Skills & expertise
Required skills
- Communication Skills
- Marketing communications
- Ability to develop & build relationships
- Data Management
- Strategic thinking
Preferred skills
- Marketing management
- Tech Literacy
- Data Collection
- Data mining tools
- Data analysis
Specialty
- Account Management
- Business Development
- Lead Generation
- Customer Success
Benefits
- Health Insurance
- Flexible Working Hours
- Access to Armenia’s Largest IT Community
- Professional Growth
- Event Participation
- Networking Opportunities
- Impactful Work
- Friendly Team Culture
