ACBA Bank invites you to participate in a practical business training on the topic of “Guest Care”. The success of the hospitality business largely depends on customer satisfaction. Quality service and positive guest feedback contribute to increasing the hotel’s recognition and attracting new customers. During the training, we will discuss how to form an effective culture of guest care, properly manage complaints, and create clear service procedures to maintain consistently high service quality. Join this practical meeting and discover: ✅ The main elements of guest care and the “Moment of Truth” concept ✅ Quality service standards ✅ The typical guest cycle in your hotel ✅ Effective approaches to managing guest complaints 📅 March 17 | ⏰ 13:00–17:00 📍 Courtyard by Marriott Yerevan (Teryan 5) 👩🏻‍🏫 Trainers: Hripsime Matosyan, Narek Mirijanyan Only small and medium-sized business managers and other decision-makers can participate in the course.