Job description
Nuve Home is seeking a dedicated Customer Support Representative to join our remote team full-time. You'll be the first point of contact for our valued customers, ensuring exceptional service and fostering customer satisfaction. This role offers an exciting opportunity to grow within a dynamic and supportive environment. If you are passionate about helping others and thrive in a remote work setting, if night and day shifts are ok for you, send your CV to julieta.kirakosyan@gmail.com.
Requirements
- Answer incoming phone calls after regular business hours to provide technical support to customers.
- Receive training to handle various technical support scenarios effectively.
- For non-technical inquiries, document the customer's details (name, address, phone number) and the nature of their inquiry.
- Utilize the provided phone system to manage calls efficiently
Responsibilities
- Strong communication skills, both verbal and written.
- Ability to work independently and manage after-hours calls with professionalism.
- Basic technical aptitude to understand and troubleshoot customer issues.
- Attention to detail for accurately documenting customer information and inquiries.
Skills & expertise
Required skills
- Communication Skills
- Written communication skills
- Support
- Team player
Specialty
- Customer Support Manager
- Customer Service Representative
- Customer Success Manager
