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Customer Support Representative

Category
Customer Support
Employment type
Remote
Full-time
Work level
Junior
Middle
Location
Yerevan

Job description

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Nuve Home is seeking a dedicated Customer Support Representative to join our remote team full-time. You'll be the first point of contact for our valued customers, ensuring exceptional service and fostering customer satisfaction. This role offers an exciting opportunity to grow within a dynamic and supportive environment. If you are passionate about helping others and thrive in a remote work setting, if night and day shifts are ok for you, send your CV to julieta.kirakosyan@gmail.com.

Requirements

  • Answer incoming phone calls after regular business hours to provide technical support to customers.
  • Receive training to handle various technical support scenarios effectively.
  • For non-technical inquiries, document the customer's details (name, address, phone number) and the nature of their inquiry.
  • Utilize the provided phone system to manage calls efficiently

Responsibilities

  • Strong communication skills, both verbal and written.
  • Ability to work independently and manage after-hours calls with professionalism.
  • Basic technical aptitude to understand and troubleshoot customer issues.
  • Attention to detail for accurately documenting customer information and inquiries.

Specialty

Customer Support Manager
Customer Service Representative
Customer Success Manager

Required skills

Communication Skills
Written communication skills
Support
Team player
Not sure if you should apply?
Many people don’t apply because they’re not 100% qualified, If you match at least 60% of the requirements, we encourage you to apply. 🙌
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Nuve Controls
Software & IT Services
The future of home comfort is here. Peace of mind, on-demand service, and unmatched style; make your customer's home smarter, safer, and more comfortable with Nuve.
Size
2-10
Type
Product

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