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title: "Customer Success Specialist - Kerpak | HR Drone"
description: "Kerpak, an AI-powered retail-tech solution, is revolutionizing the shopping experience by connecting customers to the products they love. Kerpak has…"
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> Index of every page on this site: [llms.txt](https://hrdrone.am/llms.txt)
**Closed**This role is no longer accepting applications
[**Kerpak**](https://hrdrone.am/jobs/kerpak)
# **Customer Success Specialist**
- Location:
- Yerevan
- Employment type:
- Full-time, Remote, Part-time
- Level
- Junior, Middle
- English
- Intermediate
- Posted:
- February 24, 2025
- 2300 views
## **Job description**
Kerpak, an AI-powered retail-tech solution, is revolutionizing the shopping experience by connecting customers to the products they love.
Kerpak has become standard in office food culture and spread around top IT and banking institutions such as Service Titan, Picsart, BroadCom, DataArt, Ameriabank to name a few.
We are seeking a Customer Success Specialist to join our dynamic team. This role is open to junior and middle-level candidates and offers flexible employment options, including full-time, part-time, and remote work. Join us to help making customer experience a distinctive feature of our platform.
## **Requirements**
- Must have a strong ability to deal with new technologies and adapt to evolving customer service platforms.
- Proven experience in developing and building relationships with customers to enhance their experience and satisfaction.
- Demonstrated capability to manage and meet deadlines efficiently in a fast-paced environment.
- Intermediate/upper intermediate proficiency in English and Russian, both written and spoken, assuming Armenian a native is required to communicate effectively with customers and team members.
- Preferred candidates will have experience conducting customer surveys to gather feedback and improve service delivery.
## **Skills & expertise**
### **Required skills**
- **Ability to deal with new technologies**
- **Ability to keep deadlines**
- **Ability to develop & build relationships**
### **Preferred skills**
- **Customer Survey**
### **Specialty**
- Customer Experience Manager
- Customer Service Representative
- Customer Support Representative
## **Know someone right for this role?**
Share it and help the right person find their next job.
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[](https://hrdrone.am/jobs/kerpak)
## **About Kerpak**
*Life at Kerpak*
Kerpak is an AI-powered retail-tech solution that connects customers to the products they love, reimagining the unattended shopping experience and making it more seamless and intuitive.
- Industry
- **Software & IT Services**
- Size
- **2-10**
- Location
- **Yerevan**
[View open roles](https://hrdrone.am/jobs/kerpak)
## **Jobs at Kerpak**
### **No other open roles at Kerpak right now**
New roles land here the moment Kerpak posts them. Set a job alert to be first to know, or browse everything hiring on HR Drone today.
[**Browse all jobs**](https://hrdrone.am/) [Get new jobs on Telegram](https://t.me/hrdrone)
### **Closed jobs**
#### [**Full Stack Software Engineer**, Closed](https://hrdrone.am/jobs/kerpak/ZKtjk7-full-stack-software-engineer)
[**Kerpak**](https://hrdrone.am/jobs/kerpak)·Yerevan·Remote · HybridMiddleSenior +1
**Closed**
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