Customer Success Specialist

What you will do:

• Serve as the main point of contact for existing partners, ensuring a smooth and efficient customer experience.
• Provide timely and effective support by addressing inquiries, and issues, and resolving concerns.
• Engage with inbound leads, qualify them effectively, and guide them through the conversion process into long-term customers.
• Build and maintain strong relationships with partners, ensuring long-term collaboration and customer satisfaction.
• Identify opportunities to introduce additional products and services that align with customer needs.
• Develop strategies to drive upsells and cross-sells, helping customers maximize the value of our offerings.
• Collaborate with internal teams to create customized solutions for partners.
• Respond to partner inquiries via email, chat, and phone, ensuring prompt and professional communication.
• Provide clear and concise explanations of products, services, and policies.
• Gather customer feedback and relay insights to internal teams for continuous improvement.
• Conduct live demos for new and existing partners, showcasing product features and benefits.
• Educate customers on best practices to maximize their success with our solutions.
• Assist in onboarding new partners, ensuring they have a seamless transition and understanding of our platform.