--- title: "International CX Conference in Armenia | CXAA - Customer Experience Association Armenia | HR Drone" description: "On March 25–26, Yerevan will host, for the first time, an international 2-day CX (Customer Experience) conference along with a special masterclass…" canonical_url: "https://hrdrone.am/events/cxaa-customer-experience-association-armenia/YJRyDf-international-cx-conference-in-armenia" locale: en meta: "og:description": "On March 25–26, Yerevan will host, for the first time, an international 2-day CX (Customer Experience) conference along with a special masterclass…" "og:title": "International CX Conference in Armenia | CXAA - Customer Experience Association Armenia" "twitter:description": "On March 25–26, Yerevan will host, for the first time, an international 2-day CX (Customer Experience) conference along with a special masterclass…" "twitter:title": "International CX Conference in Armenia | CXAA - Customer Experience Association Armenia" --- ![International CX Conference in Armenia](https://r.hrdrone.am/api/image/width=1696,height=904,quality=85,format=webp/s3/activity-hub/covers/019cf66f-b362-775d-b489-680bef1bd92d.jpg) # **International CX Conference in Armenia** [Organized by**CXAA - Customer Experience Association Armenia**](https://hrdrone.am/events/cxaa-customer-experience-association-armenia) ## **About this event** **On March 25–26, Yerevan will host, for the first time, an international 2-day CX (Customer Experience) conference along with a special masterclass led by an international-level expert.** The event will bring together speakers from both the Armenian and European markets — including the UK and Romania. **The conference is designed for:** - C-level executives - business owners - experts and professionals in CX, CC, HR, and strategy This is a two-day strategic conference designed to respect your time and deliver structured value. You will move through a carefully designed experience built around insight, application, and executive dialogue. Just as the Customer Experience way. \*\*Day 1 \*\* Layer by Layer You will explore how customer experience connects directly to revenue, loyalty, culture, and competitive positioning — not as theory, but as a business system. You will challenge assumptions, compare models, and benchmark your organization against international standards. **Day 2** A dedicated masterclass led by Ian Golding (United Kingdom) — one of the globally recognized voices in Customer Experience — will focus on turning CX into a structured, measurable management framework. Each speaker brings operational experience — not abstract commentary. They will address real challenges, real transformations, and real lessons learned. \*\*International & regional expertise։ \*\* - Ian Golding (United Kingdom) | Strategic Customer experience - Gabriela Ciupitu (Romania) | CX KPI and ROI toolkit - Vahe Baloulian (USA, Armenia) | CX and Values in business - Shushanik Ghaltakhchyan (Armenia) | Customer Experience and Psychology ## **Other events** [![RA Tax Code from Start to Finish - Career event in Armenia](https://r.hrdrone.am/api/image/width=1280,height=722,quality=80/s3/activity-hub/covers/019f8a3b-a5d3-759c-9921-cb956d199e21.png)

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